With COVID-19 in our community, we are making every possible effort to keep our customers and teams safe and well informed. This month’s company update is dedicated to giving you all the information you need to know about our health and safety guidelines. A question we receive a lot is: “What happens if a Smart Express mover tests positive? Can you still complete my house move?” Read below to find out what we have in place, to ensure your house move or delivery will be stress-free.
If you have any questions about your booking, we encourage you to contact us by email. We are inundated Monday to Friday with sales calls and enquiries. For urgent updates or changes relating to your booking call us on 09 22 22 555. To book online use our free Quoting Tool 24/7, click here.
In summary we know Communication is key. We also appreciate moving can be a stressful time for everyone. So, we have systems in place to make sure your move remains stress-free. Smart Express is committed to keeping everyone safe during any move or delivery. Smart Express will provide you with a booking confirmation email that outlines further COVID-19 protocols. We will also call you, the day before your move to make sure everything is ready to go. On the day, you will be contacted with an estimated arrival time.
General Moving and Delivery guidelines
- To read our Red Setting Moving Guidelines click here
- To read our Red Setting Delivery Guidelines click here
We are doing our best
Both our office staff and moving and delivery teams are fully vaccinated. However, as we all know, Omicron can still affect those vaccinated. Smart Express has invested in Rapid Antigen Tests (RATs) for our office staff and moving & delivery teams so we can take testing immediately should it be necessary. Getting an immediate result reduces the risk of spread while maintaining continuity of service for our customers. Smart Express is operating a 7 day a week operation, 7 am to 7 pm, despite these challenges.
“What happens if a Smart Express mover tests positive? Can you still complete my house move?”
We know moving is always a stressful time and with the COVID-19 present in the community, it only elevates the stress on moving day. We know you would like some reassurance and guarantees with your move.
While we do have a number of experienced moving teams and specialised vehicles to undertake house moves, if the team allocated to your move falls ill with covid, we will reallocate a different moving team to undertake your move. However, this may not be at the time you have requested but we will do our best to minimise any impact on you.
Please note that on our busy move days (Thursday, Friday & Saturday), we may have insufficient capacity to complete all moves so we may have no choice but to complete your move the next day as our teams are usually fully booked. To limit your chances of being caught out, we recommend booking in your move on one of our quieter moving days which are (Monday, Tuesday, or Wednesday). We will try our very best to reduce any stress on the moving day, however some circumstances are out of our control and we need to make sure you, our customers, and our moving teams are safe at all times.
Thank you for your ongoing support through this ever changing environment.
If you need to make contact or have a question please email us at:
- Private Individuals and non account holders info@smartexpress.co.nz
- For commercial business and account holders dispatch@smartexpress.co.nz
Smart Express is committed to supporting the health, safety and well being of all our customers, staff and the wider community.
Thank you, once again.